Click here to visit our new Facebook page!

Please friend us on Facebook we love to see your face!!

http://www.facebook.com/home.php#/pages/Chicago-IL/Arrowsmith-Shoes/109816550062?ref=ts

Giorgio Brutini Shoes Receives 2009 Best of Evergreen Park Award

Our Evergreen Park (Southside Chicago) Store won an award!!!

I am pleased to announce that Giorgio Brutini Shoes has been selected for the 2009 Best of Evergreen Park Award in the Men's Boots category by the US Commerce Association.

In recognition of your achievement, a 2009 Best of Evergreen Park Award has been designed for display at your place of business. You may arrange to have your award sent directly to Giorgio Brutini Shoes by following the simple steps on the 2009 Best of Evergreen Park Award order form. Simply copy and paste this link into your browser to receive your award:
https://www.us-ca.org/AGST3-MSPK

Each year, the US Commerce Association (USCA) identifies companies that we believe have achieved exceptional marketing success in their local community and business category. These are local companies that enhance the positive image of small business through service to their customers and community.

Also, a copy of the press release publicizing the selection of Giorgio Brutini Shoes has been posted on our website. The USCA hereby grants Giorgio Brutini Shoes a non-exclusive, royalty-free license to use, reproduce, distribute, and display this press release in any media formats and through any media channels.

An Award Code has been assigned to your company that can be used on our website for quick access to your award information and press release.

Your Award Code is: GST3-MSPK

Sincerely,

Ashley Carter
Selection Committee Chair
US Commerce Association

The intended recipient of this notification is the Marketing Director for Giorgio Brutini Shoes. If you have received this email in error please forward it to the intended recipient. If you do not wish to receive further advertisements from Best of Evergreen Park Award Program, please mail a written request to: us-ca.org, 2020 Pennsylvania Ave, Washington, DC 20006 or simply click to opt-out.

Carlotta Malone

We're so glad to get new customers like Carlotta!!!

LIVE operators are standing by

So, I have this crazy idea that web customers would like to know who they are doing business with which would explain why many call 1st before they place an order. They want reassurance that we take the business and our service to them seriously. They like a direct telephone number to a live human being they can talk with.

From: "MICHAEL KUROWSKI" <TINMANSxxxx@msn.com>
Date: August 1, 2009 3:24:58 PM CDT
To: "Jeff Purchasing" <purchasing@arrowsmithshoes.com>
Subject: Re: order

thank you jeff. I went to the ups website. package due to be delivered on the 3rd. thanks for your prompt response and customer service. usually I don't hear back from customer service and those people usually don't get my repeat business. but even though it took a while to get the shoes I am really pleased by your sevice. please feel free to send this to your supervisor . you should get employee of the month.

the only thing I would suggest, although free shipping is nice, I would have paid to get them early. I don't think that was an option. although I could be wrong.. anyway thanks again.

mike
kurowski, satisfied customer.

gmail finds your tracking numbers!!

Now gmail scans your incoming email for UPS tracking numbers and then builds a clickable link to the right of your message! I love how creative Google programmers are one of the first things we did as a company when I got here was to move over to gmail and we are very happy about it. Look how nice they build up conversation threads from our messages with customers! ~Jake

Sailing sale!

We are building a sailing shoes on sale section soon so here's to getting talking and showing how much I love boats and the water.



For those of you who know me... I'm a little nuts for sailing on Lake Michigan. Last time we went out was a blast info here: http://www.facebook.com/home.php#/event.php?eid=93240099653&ref=mf

Customer Service Guidelines

So yesterday Cynithia and I decided how we speak with our customers and one another is the most important aspect of our jobs. So then right away we came up with the following principals:

1. Directness
2. Honesty
3. Openness/Availability
4. Simplicity
5. Clear boundaries of responsibility
6. Warmth
7. Service
8. Proactivity
9. Patience
10. Understanding

Now whenever we are not sure how to answer an email or speak with someone we try our best to adhere to these guidelines. They give us something to shoot for and allow us to make mistakes cause we're human.